The Smarsh cloud-native and AI-driven portfolio of communications seize and surveillance options simply received a significant increase: CallCabinet is now a Smarsh firm! CallCabinet is a pioneer in cloud-native, compliant name recording and AI-powered analytics expertise.
This announcement comes scorching on the heels of this month’s earlier information that Smarsh is a 2025 Gartner® Magic Quadrant™ Chief for Digital Communications Governance and Archiving Options. We had been positioned furthest for general Completeness of Imaginative and prescient and acknowledged for our confirmed Means to Execute. Buying CallCabinet solidifies our imaginative and prescient and enhances our providing of a single, strong, end-to-end digital communications and intelligence platform.
Why it issues
It’s getting tougher and dearer for regulated organizations to mitigate danger as communications applied sciences proceed to diversify and regulators proceed to bear down with harsh penalties. With the CallCabinet acquisition, Smarsh is enhancing the voice and audio recording and compliance capabilities of our options to satisfy a enterprise’ digital communications and intelligence wants with a single platform.
Why CallCabinet
Closely regulated industries like monetary providers, healthcare and authorities are feeling growing strain to broaden the oversight of their communications. Lately, we’ve secured our place as a frontrunner within the seize, archive and supervision of digital communications like textual content messages, social media, video conferencing, encrypted cellular apps and extra.
With CallCabinet, we’re increasing our voice seize and audio analytics capabilities. The mixing will quickly present Smarsh prospects unprecedented insights into their voice and audio communications with unmatched compliant name recording applied sciences and AI-powered voice analytics.
“With CallCabinet, Smarsh extends its main communications seize capabilities to incorporate superior and scalable voice seize, voice surveillance and voice insights expertise.“
Any group in any business — regulated or not — that makes use of a name middle can profit from the voice recording and real-time insights that Smarsh and CallCabinet will ship. However organizations with a regulatory must document and monitor voice and audio will discover this mix particularly helpful. It’s a very trendy resolution accessible at scale.
1000’s of shoppers — together with 18 of the highest 20 world banks — already use Smarsh for dependable digital communications administration. Quickly, corporations throughout all industries may be assured that they’ve essentially the most highly effective resolution to seize, retailer and uncover insights from this information.
Assembly regulatory calls for
With Smarsh and CallCabinet, companies can have the instruments to satisfy regional and worldwide name recording, recordkeeping and compliance necessities, together with these coated in:
- GDPR
- MiFID II
- Dodd-Frank
- CCPA
- PCI DSS
- FAIS
- FICA
- POPI
- FCA Client Responsibility
- HIPAA
- CFTC
- FINRA
- SEC
Companies will be capable to document and seize voice conversations on Microsoft Groups, Cisco, Webex, Zoom, and even cellular calls. As an alternative of recording voice information on the cellular machine after which importing the information to a server, these calls might be captured straight on the cellular provider’s community and saved on the cloud.
These seize options are designed to simplify GDPR-compliant name recording whereas offering superior capabilities that empower companies to do extra with their dialog information.
Unlocking enterprise insights
There’s a lot data in what we are saying and the way we are saying it. And that’s what makes CallCabinet’s revolutionary AI-powered analytics a pure match alongside our present AI-driven supervision and surveillance options.
This acquisition will permit Smarsh prospects to achieve essential insights from enterprise calls and audio recordings. These insights may be acted on to enhance operational effectivity, income alternatives, buyer expertise, and extra.
“Becoming a member of Smarsh is an thrilling alternative to scale our revolutionary voice expertise to a broader vary of shoppers and industries. Companies of all sizes face substantial challenges in compliance recording and managing voice communications due to older, costly expertise with out sufficient flexibility. Integrating our trendy and dependable voice expertise with Smarsh will ship a robust platform designed to assist our world prospects combine, defend and speed up their companies throughout all communication varieties for each compliance and better perception.“
What occurs subsequent?
For now, it’ll be enterprise as standard for all prospects, companions and staff. Behind the scenes, we’ll be onerous at work unifying our operations and expertise. This will likely embrace:
- Entrance- and back-office intelligence: Actual-time insights from recorded audio/video conversations to enhance HR workflows, advertising methods and dispute dealing with in name facilities
- Compliance name recording: Safe, real-time seize of voice communications aligned with world regulatory requirements
- AI-driven dialog analytics: Automated insights to establish danger patterns, guarantee compliance and enhance buyer interactions
- Recording information migration: Seamless switch of legacy voice information to trendy, cloud-based options
- High quality assurance instruments: Superior monitoring and analysis to reinforce operational effectivity and guarantee adherence to compliance protocols
We additionally sit up for attending to know our new CallCabinet crew members — pioneers and confirmed business leaders in compliant voice seize and analytics applied sciences. We will not wait to study from their unparalleled data, technical experience, and expertise within the voice market.
CallCabinet’s headquarters in Boca Raton, Florida and regional places of work in Australia, Germany, South Africa and the UK will quickly grow to be essential Smarsh places to assist attain prospects from all over the world. Following the current opening of our Costa Rica workplace, this continues our pursuit to have experience and expanded geographical protection for our world prospects.
At Smarsh, we’re centered on delivering revolutionary and complete expertise options to our prospects. The mixture of Smarsh and CallCabinet displays our dedication to investing and growing these options to satisfy our prospects’ digital communications compliance and enterprise intelligence wants.
We sit up for sharing extra about our imaginative and prescient and the advantages within the coming months. Please contact us for extra details about this thrilling growth.
Need to study extra about what the Smarsh and Callcabinet acquisition means for you?
Share this submit!
Goutam Nadella is the Chief Product Officer at Smarsh. He focuses on turning rising applied sciences into invaluable, transformative options for our shoppers.
In his function, Goutam guides the product growth technique and helps tailor Smarsh options for various segments, each massive and small, of a world market. He brings a deep understanding of expertise and capital markets and a ardour for designing, growing, and bringing revolutionary merchandise to market.
Smarsh Weblog
Our inside material specialists and our community of exterior business specialists are featured with insights into the expertise and business tendencies that have an effect on your digital communications compliance initiatives. Enroll to learn from their deep understanding, ideas and greatest practices relating to how your organization can handle compliance danger whereas unlocking the enterprise worth of your communications information.
